Return

We hope that you make a conscious decision before placing an order, but of course, it may be that you are not satisfied with your order or that something is not right.

Return period

You can return your items within 14 days of receiving the package. If 14 days have passed since your purchase, we are unfortunately unable to offer you a refund or exchange. Steamery products are exempt from returns and are non-returnable.

Return conditions

Items should be returned unused and in the same condition as you received them. They must also be in the original packaging with all garment tags still attached. If these conditions are not met, we reserve the right to withhold the refund.

Returnless

We collaborate with Returnless to make the returns process as smooth as possible. Visit the following link to submit your return. The costs of return is at your expense and may vary depending on the courier of choice and your country.

Refund

You will receive your refund within 14 days of us receiving your return order. We are not responsible for any lost returns. We may delay your refund if we have not received the goods or evidence that you have returned them. 

Other inconveniences

Not everything always goes according to plan, so if there is any issue with your order, please do not hesitate to contact us at info@rilabel.com. We aim to get in touch with you within 3 business days.